Privacy Policy
Effective Date: August 29, 2025
Top Onward Ticket (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the rights available to you under applicable data protection laws.
1. Information We Collect
We may collect:
- Personal details: name, email address, booking details
- Payment details: processed securely via third-party providers (we do not store full card numbers)
- Technical data: IP address, browser type, device identifiers, operating system
- Cookies and tracking data: via Google Analytics, Google Ads, Meta Pixel, and similar tools
2. How We Use Your Information
We use your data to:
- Process and deliver bookings
- Provide customer support
- Improve our services and website functionality
- Personalize marketing and measure ad performance
- Comply with legal or regulatory requirements
3. Data Storage and Retention
We store data on secure servers and retain it only as long as necessary for the purposes outlined in this policy, or as required by law.
4. Sharing of Information
We do not sell your personal data. We may share it with:
- Payment providers (Stripe, PayPal) to process payments
- Airline or booking partners to create flight reservations
- Analytics and advertising partners (Google, Meta) for tracking and performance
- Regulatory authorities when legally required
5. Cookies and Tracking Technologies
We use cookies, pixels, and tracking tools to:
- Analyze website traffic (Google Analytics)
- Measure ad effectiveness (Google Ads, Meta Pixel)
- Improve user experience
6. User Rights
Depending on your location, you may have the following rights:
- GDPR (EU/UK): access, correct, delete data; data portability; restrict processing; object to direct marketing
- CCPA (California): know, delete, and opt out of sale of personal data
- PIPEDA (Canada): access and correct personal information
- Australia/NZ: access and correct personal information; lodge complaints with authorities
7. Opt-Out Instructions
- Adjust your browser settings to control cookies
- Opt out of personalized ads using Google Ads Settings and Facebook Ad Preferences
8. Contact Information
Top Onward Ticket
Email: booking@toponwardticket.com
9. Governing Law
This Privacy Policy is governed by the laws of Vietnam, without regard to conflict of law principles.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised Effective Date.
11. Consent
By using our website, you consent to the terms of this Privacy Policy.