Last updated: August 29, 2025
Please read these Terms and Conditions carefully before using toponwardticket.com. By accessing or using the site or our services, you agree to be bound by these Terms.
1. Who we are
Business name: TOP ONWARD TICKET
Website: toponwardticket.com
Email: booking@toponwardticket.com
Customer service hours: 7AM – 11:30PM GMT+7, Monday to Sunday
2. Our service
a) We provide flight reservation services for travel documentation purposes. All prices are billed in United States Dollars (USD). If your bank account uses another currency, your bank may apply its own conversion rate and fees.
b) We place reservations through airlines, or accredited partners. This generates a real flight reservation with a unique PNR that can be verified through airline systems, the airline’s app, or the CheckMyTrip app. Flight reservations are not fully paid tickets, do not include a 13 digit e-ticket number, and cannot be used to board a flight.
c) Reservation visibility, format, and validity are subject to airline and may change or auto-expire under carrier rules.
d) The departure date must be at least two days after the booking date and cannot be in the past. Please note that, due to technical limitations, our website may still accept bookings with past dates. Such reservations cannot be processed and are non-refundable, so please make sure to select valid travel dates.
e) We are not an airline, or carrier and do not provide actual transportation or accommodation.
3. Eligibility and lawful use
a) You must use our services only for lawful purposes and accurate representations of your travel documentation needs.
b) You agree not to use our services to mislead authorities, carriers, or other parties, or to engage in fraud.
4. Ordering and account information
a) You must provide complete and accurate details, including full names as shown in passports, routes, dates, and a valid email address.
b) You are responsible for reviewing your order confirmation and promptly notifying us of any errors.
5. Delivery
a) We fulfill orders during our working hours. Delivery time may vary by working hours and operational load.
b) Typical response time during working hours is 10–60 minutes, but this is not a guarantee. Orders placed outside working hours may take 2–8 hours to be delivered.
c) Please check spam or junk folders and ensure your mailbox can receive attachments.
6. Changes, corrections, and reissues
a) If you notice mistakes in names, routes, or dates, contact us immediately within working hours.
b) Corrections or reissues are subject to airline system availability and our operational capacity. Fees may apply in certain cases.
c) We may decline reissues in cases of misuse or repeated changes.
7. Pricing and payment
a) After you complete the form, the final price appears on the “Book Flight” button and again on the payment page—we never charge more than that amount.
b) Payment is due at the time of order. We may use third-party processors to collect and process payment.
c) You authorize us and our payment providers to charge your selected payment method.
8. Refunds and cancellations
a) Before fulfillment: if you cancel an order before we create the reservation, you may request a refund subject to our verification.
b) After fulfillment: once a reservation has been created and delivered, the order is generally non-refundable.
c) If we are unable to deliver a reservation within a reasonable time during working hours and you no longer wish to proceed, you may request a refund.
d) Duplicate charges or accidental multiple orders will be reviewed and, if verified, refunded for the duplicates not fulfilled.
e) Refunds are returned to the original payment method; processing times depend on your bank or payment provider.
9. No visa or travel guarantee
a) We do not guarantee visa approvals, entry permissions, airline acceptance, or outcomes decided by embassies, border agencies, or carriers.
b) You are responsible for confirming the documentation requirements of your destination and airline.
10. Prohibited conduct
You agree not to:
a) Misrepresent information in an order.
b) Use the reservation to attempt to travel or to board a flight.
c) Interfere with the site, attempt unauthorized access, or engage in activity that disrupts services.
d) Use the service for unlawful, deceptive, or fraudulent purposes.
11. Third-party services
a) Our service may rely on third-party systems (airlines, global distribution systems, payment processors, hosting/CDN, email services).
b) We are not responsible for third-party outages, delays, or errors beyond our reasonable control.
12. Intellectual property
a) The site and its content, trademarks, logos, and materials are owned by us or our licensors and protected by applicable laws.
b) You may not copy, modify, distribute, or create derivative works from our content without permission.
13. Privacy
a) We collect and use personal data to process orders, provide support, and improve services.
b) For details, please see our Privacy Policy. By using our services, you consent to our data practices.
14. Limitation of liability
a) To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses.
b) Our total liability for any claim arising from the services will not exceed the amount you paid for the specific order giving rise to the claim.
c) Nothing in these Terms limits liability where such limitation is prohibited by law.
15. Disclaimers
a) Services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation.
b) Airlines and their systems may change, cancel, or auto-expire reservations; you acknowledge these risks.
16. Chargebacks and disputes
a) If you believe there is an error with your order or charges, contact us first so we can assist.
b) Unauthorized chargebacks may result in suspension of service or refusal of future orders.
17. Force major
We are not responsible for delays or failures caused by events beyond our reasonable control, including system outages, airline system changes, natural events, or regulatory actions.
18. Suspension and termination
We may suspend or refuse service if we suspect misuse, fraud, chargeback abuse, unlawful activity, or violations of these Terms.
19. Changes to the Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the site after changes means you accept the updated Terms.
20. Governing law and jurisdiction
These Terms are governed by the laws of Vietnam, without regard to conflict-of-law rules. Courts in Vietnam will have exclusive jurisdiction over disputes, unless applicable law provides otherwise.
21. Contact
For questions about these Terms or your order, contact: booking@toponwardticket.com